Refund policy

Subject to the conditions, goods sold may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund (not exceeding 60% of the purchase price) after assessment by Knives EtCetera. 

Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Adequate postal packaging must be used on all returns for health and safety reasons.

Carriage costs are non-refundable. If you are entitled to a refund for your returned order, bear in mind that the the cost of shipping incurred, if any, upon your initial purchase will not be refunded.

Customers must send us an email at prior processing any Return.