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Shipping policy

Thank you for visiting and shopping at Knives Et Cetera. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If you have any questions about this, please contact us.

Products are shipped from our two warehouses in Austin, TX and Las Vegas, NV.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Orders are currently shipped directly from the factory to reduce costs, which allows us to have lower prices.

Delivery delays can occasionally occur, especially during holidays. Although, a lot of the time our products arrive earlier, we want you to be aware that possible delays are out of our control! On average, deliveries take 2-3 days but may take up to six days. Shipping estimates are shown at checkout, prior to payment- and on your order confirmation page and email.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be activated within 24 hours.

Customs, Duties and Taxes

Knives Et Cetera is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).  Continental United States orders are not subject to such fees.

Damages

Knives Et Cetera is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us with the details.  You may be required to contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.

Lost or Stolen Packages

If the package shows delivered to your address, but is missing you must report the package lost to us within five business days of delivery date, which can found on the order confirmation and tracking pages. Once you have reported your lost package, we will launch an inquiry and attempt to have it recovered. You will be required to communicate with your local USPS office, if the item was sent using USPS, and file a claim.

If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available. You may be required to file a stolen police report.

Chargebacks initiated via your payment processor without attempting to resolve via our customer service, may result in your case being sent to collections, reported to the police and/or handled via a civil suit.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

Delivery address must be verifiable and deliverable by USPS. Package(s) undeliverable by the carrier will be charged a 15% restocking fee, and the cost of shipping both to the customer and the return to us. UPS & FedEx are available, but please contact us before purchasing.

International Shipping Policy

We currently do not ship outside the U.S.A.

Returns Policy

Our Returns & Refund Policy provides detailed information about options and procedures for returning your order.