Thank you for visiting and shopping at Knives EtCetera Ltd. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
Orders are usually processed within 1-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If you have any questions about this, please contact us.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders are currently shipped directly from the factory to reduce costs, which allows us to have lower prices.
Delivery delays can occasionally occur, especially during holidays. Although, a lot of the time our products arrive earlier, we want you to be aware that possible delays are out of our control! On average, deliveries take 1-3 days but may take longer. Shipping estimates are shown at checkout, prior to payment- and on your order confirmation email. A delivery charge exists for orders less than £150. Any order above £150, the Company offers free delivery.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be activated within 24 hours.
Goods that are missing from delivery or damaged due to delivery must be reported to Knives EtCetera Ltd within 24 hours. Please save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
If the package shows delivered to your address but is missing you must report the package lost to us within 24 hours of delivery date, which can found on the order confirmation and tracking pages. Once you have reported your lost package, we will launch an inquiry and attempt to have it recovered.
If the carrier declares the package to be a complete loss, we will reship your order to you at no charge when stock is available.
Chargebacks initiated via your payment processor without attempting to resolve via our customer service, may result in your case being sent to collections, reported to the police and/or handled via a civil suit.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
International Shipping Policy
We currently do not ship outside the United Kingdom.
Our Refund Policy provides detailed information about options and procedures for returning your order.